Refund & Returns Policy – Maxytech
Last Updated: June 2026
At Maxytech, customer satisfaction is important to us. If you receive a damaged product, you may be eligible for a refund in accordance with the policy below.
Eligibility for Refunds
Refunds are only available for products that:
- Arrive damaged or defective.
- Are reported to us within 48 hours of delivery.
- Are returned in the condition received, including all original packaging, accessories, manuals, and components.
To initiate a refund request, customers may be required to provide photographs or videos showing the damage.
Return Process
- Contact our customer support team within 48 hours of receiving the item.
- Provide your order number and evidence of the damage.
- Once approved, we will provide return instructions.
- Ship the item back to the address provided by our support team.
Customers should not return items without prior authorization.
Refund Processing Time
Once the returned item has been received and inspected by Maxytech, any approved refund will be processed within 30 business days from the date the returned item is received by us.
Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Situations
Refunds may not be granted if:
- The product has been damaged due to misuse, negligence, improper installation, or unauthorized modifications.
- The damage is reported after the specified reporting period.
- The returned item is incomplete or missing original accessories.
- The item shows signs of use beyond what is necessary to inspect it upon delivery.
Return Shipping
If the return is approved due to a damaged or defective item, Maxytech may reimburse reasonable return shipping costs or provide a prepaid return label, at our discretion.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team through the contact details provided on the Maxytech website.
Maxytech
Reliable Electronics. Trusted Service.